By using our website you accept and agree to the online Terms and Conditions and privacy statement which constitutes the entire agreement between us. In no way are your statutory rights affected as a consumer or otherwise.
These Terms and Conditions apply to all orders you the customer may place using our website.
Privacy and Communications – Every time you place an order we will collect certain information to complete the order (name, address, email address etc) to fulfil our obligations as the online seller. To fulfil the obligations we use your email address as a point of contact. We will not release your information to anyone other than our payment services. By using this website you agree to receive email communications from The Grapplers Gift. Our Privacy and Communication policy does not include sites that redirect you to our website.
Sizing, Dimensions and Descriptions – We make every effort to describe all items fully on our webpage and these will be as accurate as possible. If you have any concerns about an item please contact us before purchase. On some gifts the customer will need to contact us using the contact form supplied on our site.
If we do not hear from you with your choices we will try to contact you using the information provided. If we have not heard back regarding your choice we will choose the items on your behalf.
Content and Intellectual Property Rights – https://www.thegrapplersgift.com, its products and content are protected by national intellectual property. You are only aloud to use content found on our website if agreed by The Grapplers Gift. Any reproduction or distribution without authorisation may result in civil and criminal penalties.
Right To Withdraw Purchases Within Cooling Off Period – If you live in the European Union you have a right by law to withdraw from the purchase of any item within a cooling off period of seven working days starting on the day after the day the item is delivered to you. This right applies to all items advertised on the website provided it is unopened and still in its original packaging and undamaged by you the customer.
Delivery charges are included within the cost. Delivery is only within the UK due to tax and shipping reasons however this may change in the future. We reserve the right to use any postal services we wish, at the current time we use Royal Mail Second Class aimed at 3 days delivery for the majority of our products.
Payment – We reserve the right to use any payments systems we wish, at the current time it is Stripe system using your card details only. Receipts will only be sent via email unless requested this is due to the possibility of the items being gifts.
Cancellations – If you wish to cancel an order please contact The Grapplers Gift via the contact form on this web site or directly at [email protected] Please cancel any order as soon as possible to prevent the order being dispatched otherwise you will have to return the item to us in accordance to our returns policy.
Refunds – It is our policy to ensure that all products are supplied to our customers in perfect condition. If you are unhappy with any item please contact The Grapplers Gift on the contact form on this website or directly at [email protected] within 14 days for information on exchange or refund. Refunds will only be given if the damaged condition was of not fault of you the customer.
We do not refund any personalised or special orders and items that have been worn.
Item must be returned in their original packaging and must be a complete item.
If a manufacturing fault occurs with any product we The Grapplers Gift will replace the item on behalf of the company then contact the company.
If items are damaged in transit we will exchange the item at no cost to you the customer providing you contact us on the contact form on this website or directly at [email protected] within 14 days of taking delivery.
Incorrect Items – If we have sent the incorrect item or size please contact us as soon as possible within 28 days either by the contact form on this website or directly at [email protected] You will have the option to have the correct item sent out at no extra cost once we receive the original item back, we will cover all deliver charges or to have a full refund at the original cost.
Events Beyond Our Control – We will not be responsible for our failure to comply by these Terms and Conditions if the cause is by a third or outside party (such as Royal Mail) that is beyond our control as a company. If an outside agency is unable to fulfil its contract to The Grapplers Gift we will try to offer an alternative service to our customer or offer a refund of the original price.
Alterations To This Website Or The Terms and Conditions – The Grapplers Gift reserves the right to make any changes to our website or Terms and Conditions at any time.
Governing Law and Jurisdiction – These online Terms and Conditions are governed by and constructed in accordance with the laws of England and Wales. By using this website you agree to submit to this jurisdiction of the English courts as does The Grapplers Gift should these terms not be met.
Customer Support – In all cases please contact us on the contact form on the website or directly at [email protected] in the first instance.